On November 8, the 9th Performance Improvement Forum was held in Beijing. All the 5 projects recommended by China Post Group won 2019 professional awards granted by International Society for Performance Improvement - China.
"Pickup Volume of Standard Express Mail Paid on the Spot at the End of the 3rd Quarter Rising from 1 to 5 Items per Capita per Day" presented by China Post Yi Chun Branch in Jiangxi Province won the ISPI- China "Best Practice Model Awards”. Four other projects won the “Best Practice Awards” including “Existing Customers’ Credit Card Activation and First Swipe Rate Rising by 20%" presented by Huainan Branch of the Postal Savings Bank of China in Anhui province, “The Number of Customers Linking Their Bank Cards to Quick Payment in the 3rd Quarter of 2019 Rising to 28,000, an Increase of over 50% than the 2nd Quarter” presented by China Post Liupanshui Branch in Guizhou Province, "The Up-to-standard Rate of Product Add-ons for Existing VIP Customers Increasing by 15%" presented by Liupanshui Branch of the Postal Savings Bank of China in Guizhou Province, and the "30% Increase of Service Scale for Agriculture, Rural Areas and Farmers in the 3rd Quarter Compared to the 2nd Quarter" presented by Jiaozhou Branch of the Postal Savings Bank of China in Shandong Province. All the 7 submitted technical control cases were selected into the top 100 of 2019 Technical Control Competition for Chinese enterprises; Shijiazhuang Posts and Telecommunications Technical College and the CPC Party School of China Post Group won the Outstanding Contribution to Performance Improvement Award.
All the five award-winning projects are sub-projects of the performance improvement practice of the CPC Party School of China Post Group. These performance improvement practice projects were launched in May this year, focusing on the study of difficult problems of the postal enterprises in finance and delivery services. Through the introduction of performance improvement techniques and active implementation of the management concept of benchmarking analysis in the whole processes and all elements, end-to-end and link-by-link, all 5 projects have exceeded the established goals ahead of time.
The International Society for Performance Improvement (ISPI) was founded in 1962 in the United States, which is an international professional organization in the field of performance improvement, dedicated to human performance improvement techniques, providing professional services for performance improvement and organizational development of global enterprises.