In order to help optimize business environment, improve access to e-government services, and promote developing convenient 15-minute-walk living circles in urban areas, Wuhan Postal Branch gives full play to its advantages of enormous postal outlets and rich service resources, and actively integrates into the reform of streamlining administration and delegating power, improving regulation, and upgrading services. It explores and innovates the model of “Internet plus government services”, and introduces self-service terminals into postal outlets to meet the public needs for easily accessible and self-service e-government services, so that people can get things done with greater ease.

Taking into consideration of such factors as geographical location, population density, and service demands, Wuhan Postal Branch has established self-service areas which can provide round-the-clock e-government services in four postal outlets located at Hongqiqu Road in Jianghan District, Zhongjiacun in Hanyang District, Luxiang in Hongshan District, and Honggangcheng Street in Qingshan District, around which the communities are highly concentrated, to enhance the accessibility of such services. With these self-service facilities, citizens can handle over 440 inquiries and other transactions in 21 government departments involved, accounting for 68 percent of the total number of online convenience e-government services in Wuhan, covering eight categories of such services including public security, social security, market regulation, civil affairs, taxation, and public credit. Completing procedures like selecting services, reading ID card, facial recognition, verifying identity, and clicking to print in just two minutes, citizens can print out their pension insurance payment information. Besides, they can pay water, electricity, gas and other bills on the terminals. By far, the seven self-service e-government service facilities introduced by Wuhan Postal Branch have completed nearly 200,000 transactions, saving 180,000 hours for customers.

Last September, Wuhan Postal Branch equipped 16 postal outlets with 18 self-service physical examination facilities for the renewal and inward transfer of driver’s licenses. The information entry and physical checkup process takes only eight minutes. Then the required information will be transmitted to the police-post platform and related hospitals automatically, and verified online by designated personnel. Finally, the new license will be prepared and sent to the applicants by mail. Since the launch of the self-service physical examination facilities more than six months ago, a total of 3,000 transactions have been handled.

Based on this practice, Wuhan Postal Branch has actively expanded the scope of police-post convenience services. It has established convenience service points in 110 postal outlets across the city, where eight driver’s license services, such as renewal of the expired license, replacement for the lost one and renewal for drivers over the age of 60, can be handled in a one-stop manner. The applicants only need to take their ID cards to the postal outlets, have their photos taken and medical conditions examined there. After their data being verified, the only thing they need to do is just wait for their driver’s license to be delivered to their doorsteps within three working days.

In recent years, Wuhan Postal Branch has deepened cooperation with government departments such as public security, traffic management, taxation and courts to innovate service models. It has positively expanded the “Internet plus government services” projects, improved the level of information, automation, intelligence, and intensive operation, and provided convenience services such as agency invoice issuance, agency tax collection, vehicle and driver management, and intensive delivery of judicial documents. It has also been extending the range and depth of services and striving to create a "one-stop" comprehensive service platform, so that a convenience service ecosystem can be created to provide the public with more time-saving, labor-saving, easy and high-quality convenience services, and set up a bridge of heart between the government and the people. In 2022, Wuhan Postal Branch totally delivered 1.8 million ID cards, 850,000 court documents, 680,000 tax invoices, 800,000 license plates, and 470,000 police-related EMS items.