During this year’s “Double Eleven” peak season, China Post boasted a remarkable rise in the stability of delivery time and dual decreases in both the number and the rate of customer complaints. It witnessed great improvement in the quality and efficiency of development and significant enhancement in the competitiveness, and therefore successfully achieved its set goals.

From November 1 to 18, China Post’s volume of collection hit a record high. Its average daily collection volume of domestic parcels and express items increased by 43 percent year-on-year, and continued to maintain a high level. The daily processing volume in mail centers at or above the city level increased by 33 percent year-on-year, and the processing volume exceeded the historical peak for 16 consecutive days. The average daily delivery volume of the entire postal network increased by 42 percent year-on-year, and the delivery volume exceeded the historical peak for 13 consecutive days.

Under the situation where the volumes of collection, processing and delivery all set new highs in the peak season, indicators such as the next day (T+1) delivery rate of EMS items nationwide, the fourth day (T+3) delivery rate of express parcels nationwide, and the time limit achievement rates of EMS items and express parcels all improved compared with last year, with a significant increase in stability. The key projects were effectively guaranteed. Its market share in TOP domestic e-commerce projects has further increased, and the delivery speed for TOP shoes and clothing sellers has further accelerated.

According to the Parcel, Express and Logistics Business Unit of China Post Group, next, it will continue to optimize the functional positioning and networking mode of mail centers, strengthen the capacity building of major regional centers, accelerate the IT empowerment in operation and management, so as to ensure the efficient and stable operation of the entire postal network and improve its capabilities of network management and control.